30 W 52nd St
New York, NY 10019
(212) 541-7777
(212) 262-9664
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Bombay Club
Comments / Feedback
We value your patronage and shall highly appreciate your feedback on our Online Ordering, Quality of Food and Delivery. Your feedback will help us improve our online ordering system so that we can serve you better.
This feedback is confidential and your personal information will not be shared with any third party.
Order Date:
Order Time:
Lunch
Dinner
Your name:
Phone No:
Email address:
May we contact you regarding this feedback?
Yes
No
Online Ordering:
What is your opinion about our website?
Difficult to navigate (Not Satisfactory)
Could not find what I wanted (Not Satisfactory)
Satisfactory / Easy to Navigate
Good / Web directions were simple to place the order
Excellent / I found it very easy to order online using your website
Food
Presentation:
Not Presentable
Presentable
Very Presentable
Temperature of Hot Food:
Not Hot
Within acceptable
Correct Temperature
Temperature of Cold Food:
Not Cold
Within acceptable
Correct Temperature
Portion Size:
Too small portion
Good portion
Very good portion
Taste:
Not Satisfactory
Good Taste with appropriate Spices
Excellent with authentic Spices
Overall Quality:
Not Satisfactory
Very Good
Excellent
Packing
Order missing (Not Packed correctly)
Cutlery missing (Not Packed correctly)
Containers soiled (Not Packed correctly)
Containers leaking (Not Packed correctly)
Packed Correctly
Very well packed
Delivery time
Normal delivery time is between 30 minutes to 45 minutes. If we anticipate any delay due to circumstances beyond our control, we shall call and inform you accordingly.
Did you receive the delivery on time?
You received your order within 30 minutes
You received your order within 45 minutes
You received your order within 1 hour
You receive the order after 1 hour
No
Did you call the restaurant?
Yes
No
Did you call to check the status of your order?
Yes
No
Did you call to compliment?
Yes
No
Did you call to complain?
Yes
No
Was the person on the phone courteous?
Yes
No
Did the person answering your phone hear you clearly?
Yes
No
Was the person’s response to your phone call satisfactory?
Yes
No
Delivery Person
Was the delivery person courteous?
Yes
No
Did he offer a pen for you to sign?
Yes
No
Did he give you the correct change?
Yes
No
Did he thank you?
Yes
No
Do you remember the name of the delivery person? If yes, could you please provide his name?
Compared to similar restaurants, our restaurant delivery is….
Not as good
About the same
Better
Excellent
What could we do to make your online ordering / delivery experience better?
Thank you for taking the time to send your feedback. We look forward to serving you again.
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